Refund & Returns Policy

Last Updated: August 17, 2026

At Amator.fun, we understand that purchasing adult wellness and intimacy products is a personal decision. We are committed to providing clear information, careful order confirmation, discreet service, and reasonable after-sales support.

Because many of our products are intimate, hygienic, customized, made-to-order, oversized, or specially manufactured for an individual customer, returns and refunds are subject to the conditions below.

Please review this Refund & Returns Policy carefully before placing your order.

1. General Return Policy

Due to the intimate nature of our products and for hygiene and safety reasons, opened or used intimate products are generally not eligible for return or exchange.

For eligible non-customized products, a return may be considered if:

  • You contact Amator.fun within 14 days of delivery;
  • The product is unused and unopened;
  • The product remains in its original condition;
  • All original packaging, accessories, documentation, and components are included; and
  • The product is otherwise eligible for return under this Policy.

All returns require prior authorization from Amator.fun.

Please do not ship any product back without first contacting us and receiving return instructions.

2. Intimate and Personal-Use Products

Adult dolls and other intimate products are personal-use products.

For hygiene, health, and customer-safety reasons, products that have been opened and used for intimate purposes generally cannot be returned simply because the customer changes their mind, no longer wants the product, or determines that the product does not meet personal preferences or expectations.

However, this hygiene restriction does not prevent a customer from contacting us regarding a legitimate manufacturing defect, incorrect product, shipping damage, or other issue covered by this Policy or our applicable Warranty Policy.

3. Customized and Made-to-Order Products

Many products offered by Amator.fun are customized or made specifically according to a customer’s selections.

Customization may include, among other things:

  • Body model
  • Head selection
  • Skin tone
  • Material
  • Hair
  • Eye color
  • Makeup
  • Body features
  • Intimate configuration
  • Optional functions
  • Accessories
  • Other personalized specifications

Customers are responsible for carefully reviewing their selections before confirming an order.

Once production of a customized or made-to-order product has begun, the order is generally considered final sale and may no longer qualify for cancellation, return, or a full refund due to a change of mind or personal preference.

If cancellation is still possible after production has begun, any refund may be reduced by reasonable and nonrecoverable manufacturing, customization, material, labor, transaction, shipping, storage, or other costs already incurred, to the extent permitted by applicable law.

4. Cancellation Before Production or Shipment

If you wish to cancel an order, please contact Amator.fun as soon as possible.

For an eligible in-stock product that has not yet shipped, cancellation may be possible.

For customized or made-to-order products, cancellation eligibility depends on whether production has begun and what costs have already been incurred.

Once an order has shipped, it generally can no longer be canceled. Any subsequent request will be evaluated under the applicable provisions of this Refund & Returns Policy.

5. Pre-Shipment Product Confirmation

For certain customized or made-to-order products, Amator.fun or its manufacturing partner may provide actual product photographs or other confirmation materials before shipment.

Customers may be asked to review these materials and confirm the completed product before shipment.

Product photographs shown on our website are intended to represent the applicable model or configuration. However, differences in lighting, camera equipment, viewing screens, production batches, handmade finishing, makeup, materials, and photography angles may result in reasonable visual differences between promotional photographs and the actual product.

Where pre-shipment confirmation is provided, customers should carefully review the photographs and notify us promptly of any material discrepancy before approving shipment.

6. Manufacturing Defects

If you believe your product has a manufacturing defect, please contact Amator.fun as soon as reasonably possible.

Depending on the issue, we may request:

  • Your order number;
  • Photographs of the product;
  • Video showing the problem;
  • Photographs of packaging;
  • A description of when and how the problem occurred; and
  • Other reasonable information necessary to evaluate the claim.

A legitimate manufacturing defect may be handled through repair assistance, replacement parts, replacement of the affected component, product replacement, partial refund, refund, or another reasonable remedy depending on the nature and severity of the issue.

Manufacturing-defect claims may also be subject to the applicable Warranty Policy.

7. What Is Generally Not Considered a Manufacturing Defect

The following conditions generally do not constitute manufacturing defects by themselves:

  • Normal wear and tear;
  • Damage caused by improper use or excessive force;
  • Cuts, tears, punctures, or other damage caused after delivery;
  • Damage resulting from improper cleaning or maintenance;
  • Damage caused by improper storage;
  • Damage caused by unauthorized modification or repair;
  • Staining or color transfer caused by dark or strongly dyed clothing or other materials;
  • Reasonable variations in color, texture, makeup, dimensions, weight, or handmade finishing;
  • Minor surface imperfections consistent with the applicable manufacturing process;
  • Mold or seam lines resulting from the manufacturing process; or
  • Differences between promotional photography and the actual product caused by reasonable differences in lighting, photography, display settings, angle, or handmade production.

TPE, silicone, and similar materials require proper handling, cleaning, storage, and care. Customers should follow the applicable product-care instructions.

8. Optional Electronic and Mechanical Features

Certain products may include optional features such as heating, sound, suction, movement, or other electronic or mechanical functions.

These features may require additional handling and care.

A problem affecting an optional electronic or mechanical feature does not necessarily mean that the entire product is defective or eligible for a full-product refund.

Depending on the circumstances, an appropriate remedy may include:

  • Troubleshooting assistance;
  • Replacement components;
  • Repair guidance;
  • Refund or credit for the affected optional feature; or
  • Another reasonable remedy.

The appropriate resolution will depend on the specific issue, available replacement or repair options, and applicable warranty coverage.

9. Shipping Damage

Please inspect your shipment promptly after delivery.

If the shipping carton shows visible damage, please photograph the carton before discarding or substantially altering the packaging.

If a product appears to have been damaged during transportation, contact Amator.fun as soon as reasonably possible and provide:

  • Your order number;
  • Photographs of the outer shipping carton;
  • Photographs of the internal packaging;
  • Photographs or video of the damaged product;
  • A description of the damage; and
  • Any other documentation reasonably necessary to process the claim.

Please retain the original carton and packaging while the claim is being reviewed.

Amator.fun may coordinate with the applicable manufacturer, warehouse, freight carrier, shipping provider, or insurer to investigate transportation damage and determine an appropriate resolution.

10. Incorrect Product or Order Configuration

If you receive a product that materially differs from your confirmed order, please contact us promptly.

We may request photographs, video, order confirmation records, or other documentation to verify the discrepancy.

If an error attributable to Amator.fun or its fulfillment/manufacturing partners is confirmed, the available remedy may include correction, replacement parts, replacement, repair, partial refund, full refund, or another appropriate resolution depending on the circumstances.

11. Customer Preference and Change of Mind

A customer’s change of mind, personal preference, or difference in subjective expectations does not automatically constitute a product defect.

This includes subjective preferences concerning appearance, softness, firmness, weight, feel, proportions, coloration, makeup, or other characteristics where the delivered product materially conforms to the confirmed order.

We strongly encourage customers to contact us with questions before ordering, particularly when purchasing a customized or high-value product.

Our team can help explain materials, dimensions, weight, customization options, care requirements, and other product characteristics before an order is finalized.

12. Return Authorization

All eligible returns require prior authorization from Amator.fun.

Please contact us before shipping anything back.

If a return is approved, we will provide applicable instructions concerning:

  • Return destination;
  • Packaging requirements;
  • Shipping method;
  • Documentation; and
  • Other necessary return procedures.

Products returned without authorization may be refused or may experience substantial processing delays.

13. Return Shipping and Related Costs

Unless the return results from a confirmed error, covered defect, or other issue for which Amator.fun is responsible, customers are generally responsible for return shipping costs.

Many of our products are large, heavy, oversized, or require freight transportation. Return shipping can therefore be substantial.

Where permitted by applicable law, original shipping, return freight, customs duties, brokerage charges, storage charges, special delivery fees, and other nonrecoverable costs may be deducted from or excluded from a refund when those costs result from a customer-requested cancellation or return for which Amator.fun is not responsible.

14. International Orders

International customers are responsible for understanding applicable import restrictions and, unless otherwise stated, applicable customs duties, taxes, brokerage charges, and similar governmental or carrier fees.

If an international shipment is refused, abandoned, returned, or cannot be delivered because of:

  • Incorrect customer information;
  • Customer refusal to accept delivery;
  • Unpaid import duties or taxes;
  • Customer-related customs issues; or
  • Other circumstances outside Amator.fun’s reasonable control,

any refund may be reduced by nonrecoverable shipping, freight, customs, brokerage, storage, return transportation, and related costs to the extent permitted by applicable law.

15. Refund Processing

Approved refunds will generally be issued to the original payment method where reasonably possible.

Approved refunds will generally be processed by Amator.fun within 5–10 business days after approval or, where applicable, after the returned product has been received and inspected. Additional time may be required for the refund to appear on the customer’s account depending on the payment provider or financial institution.

For an approved physical return, we may inspect the returned product before issuing the applicable refund.

Any lawful deductions or non-refundable amounts will be explained as appropriate.

16. Partial Refunds and Alternative Remedies

Depending on the circumstances, a partial refund or another remedy may be more appropriate than a full refund.

This may apply when:

  • Only one component or optional feature is defective;
  • Replacement parts can reasonably resolve the problem;
  • Repair assistance is available;
  • A returned product is missing components or accessories;
  • The condition of a returned product has materially changed;
  • Nonrecoverable customization or manufacturing costs have already been incurred; or
  • Another reasonable resolution is appropriate.

Our goal is to evaluate legitimate after-sales issues individually and provide a fair resolution consistent with this Policy and applicable law.

17. Non-Returnable Products

Except where otherwise required by applicable law or covered by a legitimate defect or warranty claim, the following are generally non-returnable:

  • Opened and used intimate products;
  • Customized or personalized products after production has begun;
  • Products damaged through misuse or improper handling;
  • Products damaged through improper cleaning or storage;
  • Products altered or modified without authorization;
  • Products with damage resulting from normal wear and tear;
  • Clearance or final-sale items identified as such before purchase; and
  • Products specifically identified as non-returnable on the applicable product page.

18. White Glove and Additional Services

Fees associated with White Glove delivery, setup, consultation, product-care guidance, or other additional services may be non-refundable once the applicable service has been substantially performed, except where otherwise required by law.

If a product-related claim arises after a White Glove service, the product claim and the service fee may be evaluated separately.

19. Payment Disputes

If you experience a problem with an order, we encourage you to contact Amator.fun first so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy limits any payment-dispute, billing-error, or consumer-protection right that cannot lawfully be waived.

When responding to a payment dispute, Amator.fun may provide relevant records to the applicable payment processor or financial institution, including order information, customization selections, customer communications, pre-shipment confirmations, photographs, shipping documentation, tracking information, and delivery confirmation.

20. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived.

If applicable law provides a customer with rights greater than those stated in this Policy, applicable law will control.

21. Contact Us

If you have questions regarding a return, refund, cancellation, shipping damage, manufacturing defect, or other after-sales issue, please contact us before returning any product.

Amator.fun
Email: amatorinfo@yahoo.com

Mailing Address: P.O. Box 100, Newburg, MD 20664
United States