Sex Doll FAQ – Frequently Asked Questions
Our Sex Doll FAQ answers common questions about materials, care, customization, discreet delivery, ordering, and more.
What is the difference between STPE and silicone dolls?
STPE is softer and more flexible, offering a plush, lifelike feel. Silicone is generally firmer, more durable, and allows for highly detailed skin textures. Both are premium materials, and the best choice depends on your preferences for softness, realism, care, and durability.
How do I choose the right doll size and weight?
Choosing the right size depends on your personal preference, available space, and how easily you want to move or handle the doll. Taller, full-size dolls offer a more substantial presence, while smaller or lightweight models are generally easier to lift, position, clean, and store. Our Sex Doll FAQ can help you compare common size and weight considerations, but always check the exact specifications on each product page before ordering.
What is the difference between a fixed and removable vagina?
A fixed vagina is built directly into the doll’s body and may offer a more integrated, realistic feel. A removable vagina uses a detachable insert that can be removed after use, making cleaning and maintenance easier. The exterior appearance is generally similar, so the best choice depends on your preference for realism, convenience, and ease of cleaning.
How do I clean and care for my doll?
After each use, gently clean the doll with warm water and a mild, non-abrasive soap. Avoid harsh chemicals, alcohol-based cleaners, or rough scrubbing. Dry thoroughly with a soft, clean towel and make sure all areas are completely dry before storage. Always follow the care instructions provided with your specific doll, as STPE and silicone may require different maintenance.
Watch our step-by-step cleaning guide for additional care instructions.
What type of lubricant should I use with my doll?
For both STPE and silicone dolls, we recommend using a high-quality water-based lubricant. Avoid silicone-based or oil-based lubricants unless the product manufacturer specifically confirms they are compatible with your doll’s material. When trying a new product, test a small, inconspicuous area first.
How should I store my doll when not in use?
Store your doll in a cool, dry place away from direct sunlight, heat, and excessive humidity. Make sure the doll is completely clean and dry before storage. Avoid leaving the doll in the same bent or compressed position for long periods, as this may cause deformation. For long-term storage, follow the specific care instructions provided with your doll.
How discreet is the packaging and delivery?
Your privacy is a priority. All orders are shipped in discreet, unbranded outer packaging with no indication of the product inside. Shipping labels contain only the information required for delivery. For larger products, packaging and delivery details may vary, so please refer to the Shipping & Delivery information on the product page.
How are large dolls shipped and delivered?
Large dolls are carefully packaged for protection during transit and shipped in discreet outer packaging. Depending on the model, destination, and shipping method, delivery may be handled by a parcel carrier or freight service. Tracking information will be provided when available. Please review the Shipping & Delivery information on the product page for details specific to your order.
Do I need to be home to receive my delivery?
Yes. For our personal delivery service, we will contact you in advance to arrange a convenient delivery time when you are available. Our team can personally deliver your doll, assist with setup, and provide guidance on proper use, cleaning, care, and maintenance. For customers located farther away within the United States, delivery arrangements may vary, and we will coordinate with you in advance to determine the most suitable delivery option and schedule.
How long does delivery usually take?
Delivery times vary depending on the model, availability, customization, and delivery location. In-stock items may be available for faster delivery, while custom-order models may require additional production time. Once your order is confirmed, our team will provide an estimated delivery timeframe and keep you updated throughout the process.
How do I customize my doll before ordering?
Yes. Many of our dolls offer customization options such as head style, skin tone, material, and other available features. Available options vary by model. If you are looking for a specific combination or are unsure which options to choose, please contact Amator before ordering. Our team will be happy to help you find the right configuration and confirm availability.
What happens after I place my order?
After your order is placed, our team will review the order details and confirm product availability and selected options. For custom-order models, we will coordinate production and keep you updated as your order progresses. Before delivery, we will contact you with the relevant shipping or delivery information. For eligible personal-delivery orders, we will also arrange a convenient delivery time with you in advance.
What if my doll arrives damaged or there is a problem with my order?
If your doll arrives damaged or there is a problem with your order, please contact Amator as soon as possible and provide your order number, photos, and a description of the issue. Our team will review the situation and work with you to determine the appropriate solution in accordance with our applicable warranty, shipping, and return policies. Please keep all original packaging until the issue has been resolved.
How will the purchase appear on my billing statement?
The descriptor shown on your billing statement may vary depending on the payment method and payment processor used for your order. The exact billing descriptor will be provided during checkout or payment processing when available. If you have any questions about privacy before placing your order, please contact Amator for assistance.
Can I return or exchange my doll?
Due to the personal and intimate nature of our products, returns and exchanges may be limited for hygiene and safety reasons. Eligibility depends on the condition of the product, whether it has been opened or used, and the circumstances of the order. If your item arrives damaged, defective, or incorrect, please contact Amator as soon as possible. All return, exchange, and refund requests are subject to our Return & Refund Policy.
Is my personal information kept private?
Yes. We respect your privacy and take reasonable measures to protect the personal information you provide when placing an order or contacting us. Your information is used only as necessary to process your order, provide customer service, arrange delivery, and operate our website, subject to our Privacy Policy. Payment information may also be processed securely by our payment service providers in accordance with their privacy and security practices.
Do I need to be 18 or older to purchase from Amator?
Yes. You must be at least 18 years old or have reached the legal age of majority in your jurisdiction, whichever is higher, to purchase from Amator. By placing an order, you confirm that you meet the applicable legal age requirements and are legally permitted to purchase these products.
Can I contact Amator for help before placing my order?
Yes. If you have questions about size, material, customization options, delivery, care, or which model may be right for you, please contact Amator before placing your order. Our team will be happy to provide personalized guidance and help you choose the most suitable option based on your preferences and needs.
Amator.fun
Email: amatorinfo@yahoo.com
Mailing Address: P.O. Box 100, Newburg, MD 20664, United States
